RETURN POLICY

Nephron Nitrile LLC dba American Armor Gloves is a US Domestic manufacturer of Nitrile Exam and General-Purpose Gloves. The U.S. Government recognizes the company under both the "Nephron Nitrile, LLC" and "American Armor Gloves" names; both refer to the same entity, referred to below as "AAG."

SCOPE: These policies apply only to purchases made directly through americanarmorglovesgovtsales.com. Orders placed through a federal contract vehicle — including GSA Advantage, DLA DAPA, ECAT, DMLSS, or a Blanket Purchase Agreement — are governed by the terms of that contract vehicle and are not covered by these policies.

By placing an order through this portal, Customer agrees to these Terms and Conditions of Sale. Acceptance of delivery also constitutes agreement to these terms.

A. REQUESTING A RETURN

Contact AAG Customer Service at (844) 937-3888 or email complaints@americanarmorgloves.com. Your request must include: 

  • Reason for return 
  • AAG stock item number(s), quantity(ies), and lot number(s) 
  • Your online order number and invoice number 
  • Contact name, organization, and return shipping address 

Upon approval, AAG will issue a Return Authorization (RA) number. RA numbers are valid for ninety (90) days from issuance. Products not received within that window will have its RA number voided, and the return may be refused. 

The RA number must appear outside of each returned carton. Returns received without a visible RA number may be refused or delayed. 

 

 

B. Products Not Accepted for Return  

  • Products ordered as "Special Order" or "Private Label" 
  • Products opened or not in original, unmarked AAG case packaging 
  • Products no longer listed in the current catalog or otherwise discontinued 
  • Products not accompanied by a valid RA number 
  • Purchases more than one (1) year old 
  • Partial cases 

AAG reserves the right to decline a return request based on overstock conditions. 

 

 

C. Return Credit

  • AAG shipping error or defective material — full credit, replacement, or refund, with return freight paid by AAG 
  • Customer overstock, ordering error, or product no longer needed — credit or refund less a 20% restocking fee, with return freight paid by Customer 

Refunds are issued to the original payment method. Please allow for up to fourteen (14) business days after AAG receives and inspects the returned Product for the credit to post.